This Privacy Policy explains how Shadow Scan ("we", "our", "the Service") collects, uses, and protects your information when you use our website and services.
1. Information We Collect
Information you provide
- Email address (when you complete the assessment or contact us)
- Responses to the assessment questions
- Payment information (processed by our payment provider; we do not store card details)
Automatically collected
- IP address, browser type, device information
- Pages visited, time spent, referral source
- Cookies and similar tracking technologies for analytics and advertising
2. How We Use Your Information
- To generate your personalized report
- To deliver your purchase and provide customer support
- To process payments through our payment provider
- To improve our service and develop new features
- To send service-related communications (receipts, support replies)
- To send marketing communications (only with your consent; you can opt out anytime)
3. How We Share Information
We do not sell your personal data. We share information only with:
- Payment processor: Paddle.com Inc., which acts as the Merchant of Record for all purchases.
- Service providers: Hosting, email delivery, analytics, and AI processing providers under data processing agreements.
- Legal requirements: If required by law, court order, or to protect our rights.
4. AI Processing
Your assessment responses are processed by third-party AI providers (such as Anthropic) to generate your personalized report. These providers process your data under their own terms and do not use your responses to train their models.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the service. You can request deletion of your data at any time by emailing support@shadowscan.co.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent for marketing communications
To exercise these rights, email support@shadowscan.co.
7. Cookies
We use cookies for essential service functionality, analytics, and advertising. You can control cookies through your browser settings. Disabling cookies may affect service functionality.
8. Security
We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Children's Privacy
Shadow Scan is not directed at individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us immediately.
10. International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date.
12. Contact
For privacy-related questions, contact us at support@shadowscan.co.